PEMF is generally considered safe for most people; however, there are some circumstances where it should be avoided or medical clearance should be obtained before use.

Do not use PEMF if you:

• Are pregnant.
• Have a pacemaker, implanted defibrillator, insulin pump, neurostimulator or other implanted electronic medical device, unless specifically cleared by your treating healthcare professional and the device manufacturer.

Please consult your healthcare professional before using PEMF if you:

• Have epilepsy or a seizure disorder.
• Have a serious or complex medical condition.
• Are currently undergoing medical treatment, including treatment for cancer.
• Have recently undergone surgery.
• Use a transdermal medication patch or another medical device that may potentially be affected by electromagnetic fields.

If you are unsure whether PEMF is suitable for you, we recommend checking with your healthcare professional before beginning sessions.

PEMF wellness devices are not intended to diagnose, treat, cure or prevent any medical condition.

Yes, we now offer PEMF mat rentals, so you can experience the benefits in the comfort of your own home before committing to a purchase. It’s a great way to trial the technology and see how it fits into your routine. Learn more about renting a PEMF mat here.

All of our mats come with a comprehensive user guide to help you choose the most suitable program to meet your needs. You can also contact us to ask any questions about the programs or features of the mat.

Our mats are designed to plug into mains power rather than use an internal battery.

This allows us to prioritise consistent performance, long-term reliability and a safer approach to in-home use, without the need for large lithium-ion battery systems.

For portability, our PEMF belt offers a rechargeable option for targeted use.

BEST CELLF offers a 12-month warranty with the option to purchase an extended 3-year warranty on all PEMF devices.

We also offer a 14-day risk-free guarantee on our PEMF devices. By offering this guarantee, we aim to give you peace of mind and confidence in trying our PEMF mats. We are committed to your satisfaction and believe that once you experience our products, you’ll love them as much as we do.

For all details on our refunds, warranty and returns policies, please click here.

We also offer PEMF mat rentals, which you can learn more about here.

All BEST CELLF New Gen PEMF devices are designed in Australia by our founder, Candice, in collaboration with local engineers who share our passion for performance, precision and accessibility. From the unique programs and circuit architecture to the layout and form factor - everything begins in-house, built for real-world use.

To bring these innovations to life, we assemble our products in our specialised, small-scale facility in China. China is a global leader not only in electronics, but also in biomedical technology and advanced manufacturing. Many of the key components used in premium PEMF devices (and medical-grade equipment) are sourced internationally, so it makes sense to build where those components are expertly handled.

By assembling our devices close to the source of materials, we can maintain tighter quality control, reduce unnecessary shipping steps and pass those efficiencies on to our customers - without compromising on performance, safety or ethics. Our production engineers meet our strict standards and produce in small batches with care, not mass manufacturing.

While the PEMF industry likes to use fear-mongering marketing tactics, it makes sense for us, as an Australian brand, to utilise our Australasian partnership to produce premium technology. It's easier to sell fear than facts.

We’re proud of how and where our devices are assembled - and even prouder of the lives they’re helping to support.

Our PEMF mats are uniquely designed for BEST CELLF and cannot be purchased or replicated through Alibaba or other generic suppliers. Our design is protected and assembled in an independent factory.

Not quite. While both PEMF and grounding are inspired by Earth's energy, they work in different ways.

Grounding (or earthing) involves direct contact with the Earth to help balance your body’s charge by absorbing free electrons from the ground.

A PEMF mat, on the other hand, uses technology to create gentle, low-frequency pulsed magnetic fields - similar to the Earth’s natural magnetic field. Instead of electron transfer, PEMF interacts with your body’s own bio-magnetic environment to support healthy cellular function.

We deep dive into this topic and offer comparisons here.

Many of our customers successfully purchase using their NDIS or Veterans’ funding. While we’re not a registered NDIS or DVA provider, self-managed and plan-managed participants can often claim directly.

For details on how the process works and what documentation we can provide, visit our NDIS & Veterans Info Page here.

BEST CELLF is located in NSW, Australia. We currently ship within Australia and to Singapore, USA and New Zealand. If you are not within our shipping locations, please feel free to contact us and we can try to accommodate your request.

Free standard shipping Australia-wide for orders over $99. Express shipping is an additional cost. Free standard shipping on all PEMF systems locally and internationally.

You can read more about our Shipping Policies here.

You can pay on our website using the traditional Shopify checkout methods including debit and credit card as well as Paypal and Afterpay.

Yes, we do offer BEST CELLF affiliate/referral programs. If you would like to refer our products to your community or clients, you can become an affiliate here.

Based in Newcastle, NSW, BEST CELLF takes pride in being an Australian-owned and operated company. Our local presence allows us to provide personalised customer service and support directly from our team, ensuring a seamless and efficient experience for our customers. All products are shipped from Newcastle via Australia Post.

Both high- and low-intensity/voltage PEMF systems use pulsed electromagnetic fields to influence the body at a cellular level - but they differ in intensity, purpose and safety for daily use.

Low-Voltage PEMF

BEST CELLF devices are low-voltage, low-intensity systems designed to safely deliver gentle, consistent pulses that align with the parameters used in most published PEMF research.

These frequencies (typically 1-100 Hz, with field strengths in the microtesla to millitesla range) mimic the body’s own natural electromagnetic rhythms. They help support healthy cellular communication, circulation, energy production and recovery - without overstimulation.

Because of their safety profile, low-intensity systems can be used daily and are ideal for long-term well-being and cumulative benefits.

High-Voltage PEMF

High-intensity (or high-voltage) systems generate extremely strong magnetic fields -often thousands of times higher than low-intensity devices. These can create an immediate physical sensation, such as muscle twitching or a short-term analgesic (pain-blocking) effect.

While they may provide temporary relief for some acute conditions, these systems are not designed for frequent, full-body use, and the research supporting long-term outcomes at these intensities is limited.

They also require greater caution for users with certain medical conditions or implants.

Low-intensity PEMF works with the body’s natural energy systems to promote gradual, lasting balance and repair, while high-intensity PEMF tends to create a quick, surface-level response that’s better suited for occasional, clinical-style applications.